Refund Policy
Later an order is confirmed, Grainy Foods will not accept return or refund requests. Whereas, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In Case Of Damaged Product
Grainy Foods needs to be intimated of the defective product within 5 days from the delivery date through email to (e-mail Address).
In the email, the order number, photocopy of the invoice, 1 outer box image, and 2 appropriate images of a defective product to be sent.
In the case of many item shipments, only the defective product can be returned and replaced.
We will be happy to re-send and replace the products promptly and we will work with you on offering an amicable solution.
Within 24-48 hours email will be responded and complete assistance will be offered thereafter.
In Case Of Missing Product
Grainy Foods needs to be informed of missing products within 5 days from the delivery date through email to (mail address).
In the email, the order number, image of the invoice, 1 outer box picture, and 2 visible images of the opened box with all items received are to be sent.
We will not accept a refund request. But we will be happy to promptly re-send the missing product.
Within 24-48 hours email will be responded and complete assistance will be offered thereafter.
In Case Of Spoiled Product
Grainy Foods needs to be intimated of spoilage of product within 10 days from delivery date through email to (e-mail address).
In the email, the order number, date of manufacture, and proper images or footage of the product to be shared.
We will not accept returns in case of variance in taste, texture, color, or aroma. This is due to our products being completely natural and mostly made by hand so no two batches will be identical. No compromise is made in the natural production process, use of the finest and natural ingredients, and we will assure that a high level of nutritional value is retained.
We will work with you on offering an amicable solution.
The product will be replaced later due to investigation and diligence and we guarantee a fair outcome at all times.
Within 24-48 hours email will be responded and complete assistance will be offered thereafter.